When people feel psychologically safe, they are more willing to listen and see value in what you offer. Even if they feel uncomfortable, they are more likely to share their views, fears, desires, and regrets. When they don’t feel safe, their brains revert to fight or flight mode to ward off threats. Even if you had a good connection at the start of your conversation, when safety vanishes, people disengage to protect themselves.

You generate safety with your emotions more than words. The emotions you experience that reflect how much you care and respect someone throughout your conversation facilitate or diminish the safety they feel. This webinar will explore three ways you can create psychological safety with your presence:

• Recognize when you are feeling judgment, impatience, or fear and then choose how you want to feel instead.
• Use your emotions to open the three centers of your nervous system – your head, heart, and gut – to fully receive what they offer in both words and expressions as well as maintaining a safe space for the conversation.
• Go beyond listening to receiving by using self-awareness and emotional intelligence. Then use what you receive in your conversation to facilitate a strong connection, relationship, and collaborative results.

About the Facilitator: 

Dr. Marcia Reynolds, Master Certified Coach has provided leadership coaching and training in 43 countries and is on faculty for coaching schools in the US, Europe and Asia. She also mentors professionals on transformational conversation skills and speaks live and online for coaching and leadership conferences around the world.

Marcia was the 5th global president of the International Coach Federation and one of 20 coaches in the ICF’s Circle of Distinction for her contributions to the global coaching community. She is considered one of the world’s leading Coaches, and one of the top 5 coaches on the Global Gurus list.

Excerpts from Marcia’s books Outsmart Your Brain; The Discomfort Zone; Wander Woman and her latest bestseller, Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry have appeared in business and psychological publications world-wide. She created the popular Coaching.com online program, Breakthrough Coaching, and will publish a companion book and certification program in the winter of 2024.

Marcia holds a doctorate in Organizational Psychology and she has two master’s degrees in Communications and Adult Learning. She continues her research so her teaching and writing is constantly updated, relevant, and offers fresh ideas and practices.